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All orders are considered final at the time of purchase. In the case where there is a manufacturer defect or damage the following the following terms and conditions apply.

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, unopened in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at [email protected]. Please note that returns will need to be sent to the following address:
10100 NW 53rd Street, Sunrise, FL, 33351, United States

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at [email protected].

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as ink), custom products (such as special orders or Circuit boards).  Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Shipping Loss

Ensure your product is delivered to the correct address by providing accurate information during the purchase process. If there are any issues with delivery or loss of your item, we will work with the shipping company to resolve it by filing a claim. Once the claim is approved, we’ll promptly replace and ship your product back to you.


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds and Sales Details

  1. Pricing: The quoted price is valid for 30 days or until the specified date on the quote.
  2. Taxes: Customers are responsible for paying all applicable sales taxes as per state and local laws.
  3. Payment Terms for Delivery Only: For equipment, systems, and software delivered but not installed by EPS Sign Supply, customers must pay the full price before shipment. Payment can be made by check, ACH, wire transfer, or credit card (up to $25,000 per Agreement).
  4. Payment Terms for Installed Equipment: For equipment, systems, and software to be installed by EPS Sign Supply, customers can choose from the following payment options: check, ACH, wire transfer, or credit card (up to $25,000 per Agreement) when making payments directly to EPS Sign Supply.
  5. No Modifications: This agreement cannot be changed or added to without written approval from an authorized representative of EPS Sign Supply.
  6. Delivery: Delivery dates are estimates and depend on the lead times of our suppliers. EPS Sign Supply is not responsible for delays or failures in delivery caused by the manufacturer, supplier, or shipping company.
  7. Liability: EPS Sign Supply is not liable for any injuries, losses, damages, claims, or expenses related to the setup, use, or inability to use the equipment or services covered by this agreement. We are also not liable for any indirect, incidental, or punitive damages arising from the equipment, software, ink, media, or services purchased from us.
  8. Warranty: EPS Sign Supply does not provide any warranty for the equipment, software, ink, or media being purchased. Any warranties are between the customer and the manufacturer.
  9. Representations: By accepting the manufacturer’s product specifications, the customer acknowledges that they are relying solely on those specifications for their purchase decision.
  10. Preparation and Delivery: The customer is responsible for preparing the installation site according to the manufacturer’s guidelines. EPS Sign Supply and our suppliers are not responsible for any problems resulting from failure to follow these guidelines. The customer is also responsible for any additional delivery services and expenses.
  11. Installation and Acceptance of Equipment/Systems: Live production is not allowed during installation and training. The customer must provide employees for training at scheduled times. Failure to do so may result in additional fees. Upon completion, the customer must sign a Certificate of Installation and Acceptance to accept all provided equipment and training.
  12. Returns: Equipment, systems, or software cannot be returned under any circumstances.
  13. Chargebacks or Bad Checks: Any credit card charge backs will not be accepted. At the discression of EPS Sign Supply all services offered may terminated.
  14. Limited Parts Warranty: EPS Sign Supply does not provide any warranty, and the manufacturer’s parts warranty begins at the date of purchase. We are not obligated to provide warranty service for equipment or systems that have been moved from their original location or for damage caused by third-party products.